Delivery & Returns

Delivery

All our prints including framed prints are packed with care to ensure they get to you safely.

Delivery Costs

Delivery costs are included in the price of the items so there is no additional charge. If you are outside the UK, please let us know as there will be an additional charge.

Delivery Times

All prints and framing are “to order” so please allow 28 working days for delivery. However we will endeavour to get your prints to you much quicker than this and will inform you when they are despatched to you.

Insurance

Although we pack all items with care, all framed prints will include shipping insurance in case of damage in transit.

Returns

If for any reason you are not 100% happy with your order, you are entitled to return it within 14 days of delivery in the original packaging. We will send a return form for you to include with your item. Please note that you are responsible for the cost of returning the goods unless we have made an error with your order or the goods have arrived damaged. To return an item, please send an email to us at photography [at] julianhanford.com stating the reasons why you need to return the item/s.